Shipping Policy
At NeonAuraFit, our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Estimated Shipping Times
Since we source our premium fitness equipment from global warehouses to bring you the best prices, shipping times can vary based on your location.
Note: These are estimated delivery times. Sometimes there may be unexpected delays due to customs or global logistics which are out of our control.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. (We occasionally offer Free Shipping promotions, which will be clearly stated on the top banner of our website).
4. Shipment Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the system.
5. Customs, Duties, and Taxes
NeonAuraFit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages and Lost Packages
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at ،[support@neonaurafit.com] with your name and order number, and we will look into it for you.
